Return & Refund Policy

We want you to love what you receive. If something is wrong with your order, we will make it right.

• The item arrived damaged, leaked or broken.
• You received the wrong product or a missing item.
• The item is defective or not as described.

Report the issue within 48 hours of delivery with your order number and clear photos (including the outer packaging).

Because soaps and candles are personal-care and hygiene products, we cannot accept returns of used or opened items, or returns due to a change of mind or fragrance preference.

Once we verify your report, we will send a replacement or refund the amount you paid. Refunds go back to your original payment method and typically reach you within 5–7 business days after approval.

You can ask us to cancel an order before it ships. Once it has been handed to the courier it cannot be cancelled, but the return rules above still apply.

Email support@palashorganics.comor call/WhatsApp 08979756352.