Frequently Asked Questions

Yes. Our soaps and candles are made in small batches, so slight variation in colour and shape between batches is normal.

Real oils, butters and botanicals, drawing on traditional Ayurvedic ingredients. The full ingredient list is on every product page.

Yes. Every candle is poured in natural wax, never paraffin, for a cleaner burn.

Yes — we choose biodegradable ingredients and packaging wherever we can, so what you use goes back to the earth responsibly.

Many customers with sensitive skin use our soaps, but everyone's skin is different. Please check the ingredients and do a patch test first.

Our soaps and candles are made primarily from plant-based oils, butters and natural wax. Every product page lists its full ingredients, so you can check for anything specific you're looking for or avoiding.

We use traditional Ayurvedic oils and botanicals — ingredients with a long history in Indian skincare — instead of synthetic fillers. Each product page lists exactly what's inside.

Paraffin is a petroleum byproduct that can release more soot and synthetic compounds when burned. Natural wax gives a cleaner, gentler burn.

Weight varies by product and is listed on each product page alongside the other variant details.

Handmade natural soaps are best used within about 12 months of purchase; candles don't expire but burn best within a similar window. Store both away from direct sunlight and moisture.

Small variation in colour, texture or shape between batches is normal with handmade, small-batch production — it's part of what makes each one genuine.

Natural wax burns much cleaner than paraffin, but like any candle, keep the wick trimmed to about 5mm and avoid drafts to minimise soot.

Yes — once the wax is fully used, clean out the jar and it works well as a small storage container or planter.

Trim the wick to about 5 mm, burn for no more than 3–4 hours at a time, keep it on a heat-safe surface and never leave it unattended.

Free on orders of ₹499 and above; ₹49 flat below that.

Most orders arrive in 2–6 business days after dispatch; remote pincodes can take up to 8. Your order page shows an estimate for your pincode.

Go to Account → Orders and open your order. Once shipped, you'll see the courier, tracking number and live status.

Yes, we ship pan-India through our courier partner. Serviceability for your exact pincode is checked at checkout.

Not currently — we only ship within India at this time.

Yes, for eligible pincodes. A small COD handling fee of ₹15 applies; this is waived when you pay online.

The courier will usually attempt redelivery or hold the parcel briefly at a local facility — check the tracking link on your order page for details.

Message us on WhatsApp with your order number right away so we can investigate with the courier.

Only if the order hasn't shipped yet — contact us as soon as possible and we'll try to update it before dispatch.

Our courier partner delivers to standard residential and business addresses; PO boxes may not be serviceable, so please use a regular address if possible.

Yes, before it ships — contact us as soon as possible. After dispatch it can't be cancelled.

UPI, cards and net banking through our secure payment partner, or Cash on Delivery where available.

Yes. Online payments are processed through Razorpay, a secure, PCI-DSS compliant payment gateway — we never see or store your card details.

This is usually a temporary bank-side hold that reverses automatically within a few days. If it doesn't, message us with your payment reference and we'll help sort it out.

Yes. Your invoice is generated automatically for every order and can be downloaded anytime from Account → Orders.

Message us within 48 hours with your order number and photos, and we'll send a replacement or refund. See our Return Policy.

Our return policy covers damaged, defective or wrong items reported within 48 hours of delivery — we're not able to accept change-of-mind returns on opened personal care items. See our full Return Policy for details.

Message us within 48 hours with your order number and a photo — we'll arrange a correction right away.

Once a replacement or refund is approved, online payments are refunded to your original payment method — timing depends on your bank, typically a few business days.

You sign in with your WhatsApp number — we send a one-time code, so there's no password to remember.

You'll need to verify your phone number via WhatsApp OTP to place an order, so we can keep you updated on delivery.

Go to Account → Addresses to add, edit or set a default delivery address.

Open any product page while signed in and scroll to the Reviews section — you can rate and write about products you've purchased.

Reviews can't be edited from your account after posting — if you need one corrected or removed, message us and we'll help.

It shows the reviewer bought that exact product through an order that was delivered to them.

Yes — see our Gift Sets page for ready-to-gift bundles pairing our soaps and candles.

Each gift set page has an "Enquire on WhatsApp" button — message us there and we'll help you place the order.

Message us on WhatsApp before ordering and we'll let you know what's currently possible for gift packaging.

Yes — reach out to us on WhatsApp with your requirements (quantity, timeline) and we'll work out pricing and availability.

WhatsApp is the fastest way to reach us — see our Contact page for the number. We typically reply within a day.

We're based in Dehradun, Uttarakhand, India — see our Contact page for the full address.